| “While
processing the letter production report for USAFCU, I encountered
an internal system note to ‘call member before sending another
letter’. I then called the member and indicated that Support
received her policy, but USAFCU was not listed as the lien-holder
and that her deductibles were too high to meet the established
requirements by USAFCU. I then explained the steps necessary to
handle this matter and she was very grateful.
She said, "Thank you for calling me and not just
sending another letter."
Apparently she had been having
a lot of difficulty getting her agent to send us her policy and
she appreciated our personal, friendly, caring service.”
~ Paige Beam, SUPPORT Insurance
Member Service Representative
|
